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About Red Tail Transit

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RedTail Transit (RTT) is a private Mobility Assistance Vehicle (MAV) service provider licensed by the New Jersey Department of Health (NJDOH). We deliver safe, reliable, and specialized non-emergency medical transportation (NEMT) services, using vehicles and solutions tailored to meet the unique needs of each client. We are dedicated to strengthening the coordination of NEMT services for transportation-disadvantaged populations, including seniors, individuals with disabilities, rural communities, and low-income residents across New Jersey. Through continuous innovation and operational improvement, we strive to elevate industry standards while providing dependable, reassuring transportation that clients and families can trust.

Our Mission

To offer reliable, high-quality non-emergency medical transportation services to seniors, individuals with disability, and other disadvantaged populations in New Jersey so they can arrive at their medical appointments, family commitments, and social events safely and on time.

At Red Tail Transit, transportation is more than simply getting from one place to another. We serve as a connection to better health, independence, and peace of mind. Our team is committed to delivering safe, reliable, and respectful transportation services throughout New Jersey. By treating every passenger with care and compassion, we strive to make travel to and from appointments the most worry-free part of the day.

Elderly woman and caretaker smiling

Our Vision

Our vision is to become the foremost, largest, private, and most innovative NEMT provider in New Jersey. With the capacity and resources to offer multimodal transportation services as a 'mobility as a service' (MaaS) provider, we aim to set the benchmark for the industry.

Our Goals

Our goal is to expand our reach to individuals who need our assistance and service areas, ensuring that we always meet their evolving needs.

Guiding our mission, our goals are to:

  • Leverage technology to increase transportation access to medical care for our clients in our coverage areas
  • Focus on patient experience to prevent missed medical appointments by our clients
  • Transport clients to medical appointments for preventative care and to avoid the incidence of chronic illnesses
  • Decrease the cost of inpatient care and save for the healthcare systems by ensuring that our customers attend their medical appointments and related appointments on time.

Our “Why”

Our mission goes beyond transportation. We aim to address the broader Social Determinants of Health (SDoH) that affect seniors and vulnerable individuals.

Through the integration of transportation services, home healthcare support, and food delivery programs, we help remove three major barriers that often prevent seniors from aging comfortably at home:

  • Access to healthcare services
  • Reliable and nutritious food
  • Safety and support within the home environment

By combining these services, we support individuals in maintaining independence while improving overall well-being.

Why Choose Red Tail Transit

Our commitment to safety, professionalism, and quality service is supported by industry-recognized certifications and advanced vehicle safety technologies. These standards reflect our dedication to providing reliable non-emergency medical transportation services throughout New Jersey.

Accreditation

Red Tail Cross Transit has developed standards for transportation provider accreditation, transportation specialist education, performance measures, and data definitions as a base for developing our services. Due to these unique innovative features, RTT is nationally accredited and recognized by:

  • The Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
  • The American National Standards Institute (ANSI)
  • Certified as a “No-Lift” NEMT Provider
  • Certified by the Passenger Assistance Safety and Sensitivity (PASS) by the Community Transportation Association of America (CTSA)

Advanced Safety Features

Passenger safety is a top priority. Our vehicles are equipped with several advanced safety systems designed to protect riders during every trip.

4-Point Wheelchair Securement System

State-required forward-facing wheelchair restraint systems that keep mobility devices firmly secured during transport.

ADA-Compliant Lifts and Ramps

All vehicles meet federal accessibility requirements allowing passengers to board safely and comfortably.

Real-Time GPS Monitoring

Our dispatch system tracks vehicles during every trip to ensure efficient routing, punctuality, and improved safety oversight.

Climate-Controlled Interiors

Each vehicle is equipped with modern HVAC systems to maintain a comfortable environment regardless of New Jersey weather.

Professional Compliance

Red Tail Transit operates with strict adherence to regulatory and industry standards. Our compliance badges demonstrate our commitment to professional service and passenger protection.

NJDOH Licensed

Meets safety and insurance requirements established by the New Jersey Department of Health.

HIPAA Compliant

All patient information shared during booking or transportation is handled with strict confidentiality.

Fully Insured

Comprehensive commercial auto and liability insurance for non-emergency medical transportation.

These credentials reinforce that Red Tail Transit operates as a fully compliant, professional medical transportation provider — not simply a rideshare alternative.

Reviews By Our Customers (Sample)

Sarah Mitchell

Sarah Mitchell

"Red Tail Transit made my medical appointments stress-free. Their team is punctual, professional, and genuinely cares about their clients’ comfort."

5
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James Reynolds

James Reynolds

"I’ve relied on Red Tail Transit for months, and they never disappoint. Safe, reliable, and compassionate service every time."

5
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